Strategic Customer Behavior, Commitment, and Supply Chain Performance

By Xuanming Su, Fuqiang Zhang. Management Sciences, 2008

473 citations recorded by the source corpus.

Subfields: Management Information Systems, Management Science and Operations Research, Marketing

View Paper: https://www.semanticscholar.org/paper/a1de4d350abaa2f8cc0a9c3e165b5503fe6fa27c

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In Management Information Systems

In Management Science and Operations Research

In Marketing

Citations in the corpus

Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2017, methodology): “, capacity rationing (Liu and van Ryzin, 2008), supply chain contracting (Su and Zhang, 2008), quick response (Cachon and Swinney, 2009), opaque selling (Jerath et al.”
Online and Offline Information for Omnichannel Retailing (2016, methodology): “To study the strategic interaction between the retailer and the consumers, we shall use the rational expectations (RE) equilibrium concept, which has been used in the literature on retail operations (see Su and Zhang (2008, 2009); Cachon and Swinney (2009)).”
The Impact of Consumer Fairness Seeking on Distribution Channel Selection: Direct Selling vs. Agent Selling (2018, background): “According to the traditional literature (Liu and Tyagi 2011, McGuire and Staelin 1983, Su and Zhang 2008), agent selling leads to double marginalization effect that potentially reduces the ordering quantity and hurts the manufacturer.”
Customer Behavior Modeling in Revenue Management and Auctions: A Review and New Research Opportunities (2007, background): “Su and Zhang (2005) develop a framework that incorporates both approaches outlined above.”
Effects of Consumer‐to‐Consumer Product Sharing on Distribution Channel (2018, background): “Su and Zhang (2008, 2009) examine how a ﬁrm’s capacity commitment affects the supply chain performance and the consumer demand when consumers are strategic in purchasing timing.”
Revenue Management with Strategic Customers: Last-Minute Selling and Opaque Selling (2010, background): “Recent papers in this stream that explicitly incorporate product availability considerations and demand uncertainty into last-minute sales models include Cachon and Swinney (2008), Lai et al. (2008), Su (2007), Su and Zhang (2008) and Yin et al. (2009).”
The Value of Fast Fashion: Quick Response, Enhanced Design, and Strategic Consumer Behavior (2011, methodology): “5This allocation rule is also adopted by Su and Zhang (2008).”
Advance Selling by a Newsvendor Retailer (2009, background): “Su and Zhang (2008) study a newsvendor problem considering strategic consumers who anticipate future sales at the end of a selling season.”