Human factors: spanning the gap between OM and HRM

By W. Patrick Neumann, Jan Dul. 2010

231 citations recorded by the source corpus.

Purpose – The purpose of this paper is to examine the claim that the application of human factors (HF) knowledge can improve both human well‐being and operations system (OS) performance.Design/methodology/approach – A systematic review was conducted using a general and two specialist databases to identify empirical studies addressing both human and OS effects in examining manufacturing OS design aspects.Findings – A total of 45 empirical studies were found, addressing both the human and system effects of OS (re)design. Of those studies providing clear directional effects, 95 percent showed a convergence between human effects and system effects (+, + or −,−), 5 percent showed a divergence of human and system effects (+,− or −,+). System effects included quality, productivity, implementation performance of new technologies, and also more “intangible” effects in terms of improved communication and co‐operation. Human effects included employee health, attitudes, physical workload, and “quality of working life...

Subfields: Biomedical Engineering, Management Information Systems, Radiological and Ultrasound Technology

View Paper: https://www.semanticscholar.org/paper/9fef12f5984e13bea589a6c992facd101264168f

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In Management Information Systems

  1. Stefan Seuring
  2. Helen Walker
  3. Joseph Sarkis
  4. Robert D. Klassen

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