Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism

By David J. Shonk, P. Chelladurai. 2008

327 citations recorded by the source corpus.

Subfields: Gender Studies, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9c9f18fcd3637be418305179030a3f306f6730c2

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In Gender Studies

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Citations in the corpus

A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, methodology): “…(Clemes et al., 2009; Clemes, Gan, & Ren, 2011b; Wu & Ko, 2013), the travel and tourism industry (e.g., Caro & Garcia, 2008; Chen et al., 2011; Shonk & Chelladurai, 2008; Wu et al., 2014a), the transport industry (Caro & Garcia, 2007; Wu & Cheng, 2013; Wu et al., 2011), the gaming industry…”
Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event (2015, background): “…James, 2001), need fulfillment (McDonald, Milne, & Hong, 2002), received benefits (Milne & McDonald, 1999), habits and attitudes toward advertising and the media (Burnett, Menon, & Smart, 1993), and evaluation of the sport event experience (Cloes, Emond, & Pieron, 2000; Shonk & Chelladurai, 2008).”
Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions (2020, background): “Shonk and Chelladurai (2008) explored and reported the importance of tourist revisit intentions in ensuring the success of a tourism destination.”
Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics (2016, background): “Destination attractions, the quality of the tourism experience and perceptions of the destination have been found to exert a positive influence on satisfaction and behavioral intention (Chi & Qu, 2007; Kaplanidou et al., 2012; Krohn & Backman, 2010; Shonk & Chelladural, 2008).”
A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2017, methodology): “…2005), the accommodation industry (Clemes et al., 2009, Clemes et al., 2011; Wu & Ko, 2013), the travel and tourism industry (Caro & Garcia, 2008; Shonk & Chelladurai, 2008), the transport industry (Caro & Garcia, 2007; Wu & Cheng, 2013), the gaming industry (Wu & Hsu, 2012), the quick-service…”
Exploring Destination Image Decay (2015, methodology): “…the current study based on 16 used by N. Chen and Funk (2010), with the remaining 5 being created for this study based on a literature review (e.g., Shonk & Chelladurai, 2008; Tapachai & Waryszak, 2000) as well as a content analysis of promotional materials of mega sport events and their host…”