Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

By Won‐Moo Hur, Taewon Moon, Y. Jung. 2015

105 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9a134d711839d8b33196ffe90e2fba89509f609d