Demystifying Intercultural Service Encounters

By Piyush Sharma, Jackie L. M. Tam, Namwoon Kim. 2009

152 citations recorded by the source corpus.

Subfields: Communication, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/994e982d6fbacfbb3d712f2b7d1413fa96e7a13c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Piyush Sharma
2. Jackie L. M. Tam
3. Namwoon Kim

In Organizational Behavior and Human Resource Management

1. Piyush Sharma
2. Jackie L. M. Tam
3. Namwoon Kim

In Social Psychology

1. Piyush Sharma
2. Jackie L. M. Tam
3. Namwoon Kim

Citations in the corpus

• Intercultural service encounters (ICSE): an extended framework and empirical validation (2012, methodology): “First, we extend the original ICSE framework (Sharma et al., 2009) by incorporating several differences in the strength of influence of various constructs, between”
• Measuring personal cultural orientations: scale development and validation (2010, background): “However, future research may examine the influence of the proposed cultural orientations on other important outcome variables such as customers’ service expectations and evaluations (Parasuraman and Grewal 2000), involvement (Broderick 2007), and selfregulation (Zhang and Shrum 2009); and hitherto u”