Asymmetric relationship between attribute performance and customer satisfaction: A new perspective

By L. Slevitch, Haemoon Oh. 2010

118 citations recorded by the source corpus.

Subfields: Food Science, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9711c7b1529b0f59e4be02e2c92dbc100f91daa2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Food Science

1. C. Tang
2. T. Baum
3. C. Yen
4. Cathy H. C. Hsu
5. Andrew Chan

In Marketing

1. C. Tang
2. T. Baum
3. C. Yen
4. Cathy H. C. Hsu
5. Heesup Han
6. Choong‐Ki Lee
7. B. Sparks
8. Songshan (Sam) Huang

In Organizational Behavior and Human Resource Management

1. C. Tang
2. T. Baum
3. C. Yen
4. Cathy H. C. Hsu
5. Andrew Chan
6. Vincent Wing Sun Tung
7. S. Tse

Citations in the corpus

• The Impact of Tour Service Performance on Tourist Satisfaction and Behavioral Intentions: A Study of Chinese Tourists in Hong Kong (2015, background): “This contributes to current tourism research as the majority of previous studies focused on a specific service component such as hotel services (Slevitch & Oh, 2010), restaurant services (Han & Ryu, 2009), and travel agency services (LeBlanc, 1992).”
• The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors (2019, background): “Facilitating attributes, defined as professionalism and the attitude demonstrated by service staff and the recovery speed from service failure, complete a customer’s assessment of his or her hotel stay experience (Slevitch and Oh, 2010).”