Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal-Agent Perspective

By Paul A. Pavlou, Huigang Liang, Yajiong Xue. MIS Q., 2007

2,714 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9e639a2ebcde715e314268c6f65874ac80bcb66f

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The Application of the Technology Acceptance Model under Different Cultural Contexts: The Case of Online Shopping Adoption (2014, background): “In the context of this study, we define trust as the extent to which consumers expect that an e-retailer will meet their transaction expectations and will not engage in opportunistic behavior (Morgan and Hunt 1994; Pavlou 2003; Pavlou, Liang, and Xue 2007).”
Demographic differences in perceived benefits from gamification (2014, result): “Secondly, in accordance with the work of Pavlou, Liang, and Xue (2007), we determined that no inter-correlation between constructs was higher than 0.9.”
Determinants of customer repurchase intention in online shopping (2009, background): “Research has shown that the type of product (Chiang and Dholakia, 2003) and purchase involvement (Pavlou et al., 2007) can influence online shopping behaviour, and future research should incorporate such variables when examining trust, hedonic and utilitarian value, and repurchase intention.”
Integrating Technology Addiction and Use: An Empirical Investigation of Online Auction Users (2011, methodology): “Finally, we applied a modified version of the Lindell and Whitney (2001) procedure as described in Pavlou et al. (2007).”
Internet exchanges for used goods: an empirical analysis of trade patterns and adverse selection 1 (2009, positive): “Uncertainty about seller quality can arise from risks involved in the transaction, such as failure to deliver on time, an error in shipping the right product, or intentionally misrepresenting the product (Ghose, Ipeirotis, and Sundararajan 2005, 2007; Pavlou et al. 2007).”
An expectation-confirmation model of continuance intention to use mobile instant messaging (2016, background): “Security is a serious concern in online applications (Pavlou et al., 2007) because users fear that unauthorized individuals may gain access and use their personal information (Bønes et al., 2007; Libaque-Sáenz et al., 2014; Susanto et al., 2013).”