The New Public Service: Serving Rather than Steering

By Robert B. Denhardt, Janet V. Denhardt. 2000

1,733 citations recorded by the source corpus.

Subfields: Education, Law, Public Administration

View Paper: https://www.semanticscholar.org/paper/8d4fe00bac257cafe242c0cdb11f153653b51f35

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Education

1. G. de Graaf
2. M. Davidovitz
3. M. Warner
4. Donald P. Moynihan
5. N. Cohen
6. A. Hefetz
7. A. Reynaers

In Law

1. G. de Graaf
2. M. Warner
3. Donald P. Moynihan
4. A. Hefetz
5. A. Reynaers

In Public Administration

1. M. Warner
2. A. Hefetz
3. M. Davidovitz
4. Leo C. E. Huberts
5. Zeger van der Wal
6. G. de Graaf
7. Donald P. Moynihan
8. N. Cohen

Citations in the corpus

• Value Solidity in Government and Business (2008, background): “Others have proposed new models such as “new public service” (Denhardt & Denhardt, 2000) or, more recently, a public values–based management approach for the public sector, as opposed to an NPM-based public management framework (Bozeman, 2007).”
• Normative and Instrumental Perspectives on Public Participation (2003, background): “Denhardt and Denhardt (2000) codify many of the normative principles that underpin calls for greater participation into a broader and explicitly normative theory for governing, called the New Public Service.”
• Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats (2020, background): “Thus, elements such as focusing on the quality of the service provided and tailoring the service to the clients’ needs (Denhardt and Denhardt 2000) have become the guiding principles in the service delivery process.”
• Public Values in Public–Private Partnerships (2014, background): “Democracy has also been extensively discussed with respect to the rise of NPM (e.g., Box, Marshall, Reed, & Reed, 2001; Christensen & Lægreid, 2009; Collins & Butler, 2003; Denhardt & Denhardt, 2000).”
• Contracting or Public Delivery? The Importance of Service, Market and Management Characteristics (2012, background): “Recent literature has challenged privatization, especially outsourcing public services, as missing the importance of citizen and government engagement in the democratic process (Box 1999; Christensen and Laegreid 2002; deLeon and Denhardt 2000; Denhardt and Denhardt 2000, 2003; Nalbandian 2005).”
• Training, Knowledge Sharing, and Quality of Work-Life on Civil Servants Performance in Indonesia (2020, neutral): “Indicators of work-life quality (Denhardt & Denhardt, 2000), were 1) work environment-related aspects; 2) management related aspects; 3) social aspects; 4) economic aspects, and 5) job-related aspects.”
• Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services (2008, background): “This view, captured in the academic literature as the New Public Service, argues government is more than a business (Box, 1999) and should serve, not simply steer a market process (Denhardt & Denhardt, 2003; Denhardt & Denhardt, 2000).”
• Beyond the market versus planning dichotomy: Understanding privatisation and its reverse in US cities (2007, background): “…could be superior, whereas current trends in public administration and planning urge the public sector to interact not only with markets, but also with communities to encourage democratic deliberation and enhance local quality of life (Denhardt & Denhardt, 2000; Frug, 1998; Nalbandian, 1999, 2005).”
• Mixing state, market and network governance modes: the role of government in "Crowded" policy domains (2006, background): “…and “user pays” ethos, there is a concern that the market mode will result in the disappearance of the concept of “public interest” as an important rationale and aspect of policy-making and implementation and contribute to an undermining of social cohesion (Denhardt & Denhardt, 2000; Kettl, 2000).”