Examining the Mechanism of the Value Co-Creation with Customers

By Xiang Zhang, Rongqiu Chen. 2008

299 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/8904612294a584c9f7344720833298ef1c405429

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Patrícia Oom do Valle
2. Júlio da Costa Mendes
3. Ferran Vendrell‐Herrero
4. Helena Alves
5. Kumar Rakesh Ranjan
6. Hannu Saarijärvi
7. Oscar F. Bustinza
8. Glenn C. Parry

In Marketing

1. Ferran Vendrell‐Herrero
2. Patrícia Oom do Valle
3. Júlio da Costa Mendes
4. Helena Alves
5. Kumar Rakesh Ranjan
6. Hannu Saarijärvi
7. Oscar F. Bustinza
8. Ana Cláudia Campos

In Organizational Behavior and Human Resource Management

1. Patrícia Oom do Valle
2. Júlio da Costa Mendes
3. Ferran Vendrell‐Herrero
4. Helena Alves
5. Kumar Rakesh Ranjan
6. Hannu Saarijärvi
7. Oscar F. Bustinza
8. Ana Cláudia Campos

Citations in the corpus

• Co-creation of tourist experiences: a literature review (2018, background): “…2012; Jager, 2009; Mehmetoglu & Engen, 2011; Morgan et al., 2009; Neuhofer & Buhalis, 2012; Neuhofer et al., 2012; Prahalad & Ramaswamy, 2003, 2004; Zhang & Chen, 2008) and that is why it requires attention from management and marketing thinking, both at the organization and at the destination…”
• Co-creation and innovation in public services (2013, result): “…and knowledge to result in new and important capacities (Battistella, Biotto, & De Toni, 2012; Prahalad & Ramaswamy, 2004b) and competitive advantages (Chaston & Scott, 2012; Lee, Olson, & Trimi, 2012; Zhang & Chen, 2008), contrary to what is proposed by Zortea-Johnston, Darroch, and Matear (2012).”
• Value co-creation: concept and measurement (2014, methodology): “Consumer satisfaction is theoretically expected to be positively related to VCC (Dong et al. 2008; Grönroos and Ravald 2011; Heinonen et al. 2010; Nambisan and Baron 2007; Payne et al. 2009; Zhang and Chen 2008) and was measured using an existing scale (Brady et al. 2005; Cronin et al. 2000).”
• Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes (2012, background): “Zhang and Chen (2008) developed a structural equations model in order to test whether the usual techniques of value co-production (i.e. involving customers in marketing and sales, service care or product development) really enhanced the perceived value from customers.”
• The mechanisms of value co-creation (2012, background): “The customer’s role has evolved from an external element to a co-producer (Zhang & Chen, 2008).”