Website design: Viewing the web as a cognitive landscape

By Deborah E. Rosen, Elizabeth Purinton. 2004

435 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

The role of social presence in establishing loyalty in e-Service environments (2007, background): “If online shoppers like the design and capabilities of a website, then they are more likely to revisit the website (Rosen and Purinton, 2004).”
Increasing trust in mobile commerce through design aesthetics (2010, background): “The virtual experience of the website can determine whether a customer stays and purchases (Jiang & Benbasat, 2003; Rosen & Purinton, 2004).”
Measuring Service Quality in E-Retailing (2006, background): “Recently, Rosen and Purinton (2004) demonstrated how Web site design affected not only on-line consumers’impression of the Web site but also intentions for revisit.”
Engaging customers during a website visit: a model of website customer engagement (2016, neutral): “…33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 International Journal of Retail & Distribution M anagem ent 14 empirically verified by Rosen and Purinton (2004), Singh, Dalal, and Spears (2005), Demangeot and Broderick (2010), and Brunner-Sperdin et al. (2014).”