Perceived retail crowding and shopping satisfaction: The role of shopping values
By Sevgin A. Eroglu, K. Machleit, T. F. Barr. 2005
460 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/7ed942f8f9789a7d1d6e3aba634e415fc5fb7aa0
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In Marketing
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival (2016, methodology): “The research reveals mixed results concerning the effect of crowding on behavioral outcomes (Eroglu et al., 2005; Lee, Kim, & Li, 2011; Li et al., 2009; Machleit, Erouglu, & Mantel, 2000), suggesting that the impact of crowding on consumer behavior is complex.”
- The Influence of Social Crowding on Brand Attachment (2018, background): “Crowdedness in the marketplace can have a negative impact on consumers’ satisfaction and shopping duration (Eroglu et al. 2005; Hui and Bateson 1991).”
- Experience value as a function of hedonic and utilitarian dominant services (2016, background): “In line with this research, Eroglu et al. (2005) reveal that hedonic value influences customer satisfaction more than utilitarian value in shopping situations.”
- An empirical examination of perceived retail crowding, emotions, and retail outcomes (2009, background): “The study of Eroglu et al. (2005) found that human crowding created a positive effect on shop-”
- Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry (2010, methodology): “Clearly, utilitarian and hedonic values are considered fundamental to understanding consumers’ evaluations of the consumption experience because they maintain a basic underlying presence across consumption phenomena (Babin et al., 1994; Bridges and Florsheim, 2008; Chandon et al., 2000; Childers et ”
- An expanded servicescape perspective (2011, background): “However, the converse is also true; there are many situations in which high densities of customers induce positive customer responses (Eroglu et al., 2005; Foxall and Greenley, 1999; Lovelock, 1996; Turley and Milliman, 2000).”