Assessing and managing the benefits of enterprise systems: the business manager's perspective

By Shari S. C. Shang, Peter B. Seddon. Information Systems Journal, 2002

881 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems

View Paper: https://www.semanticscholar.org/paper/79a32d1a0e698c6dfb2b4fc376bc6eaf01f8580c

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In Information Systems and Management

In Management Information Systems

Citations in the corpus

The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study (2007, background): “In addition to operational benefits, IT benefits are classified at higher tactical and strategic levels, and at infrastructure and organizational levels [ 83 , 97].”
SMEs' adoption of enterprise applications: A technology-organisation-environment model (2013, neutral): “In our definition, EA include ERP, CRM, SCM, and e-procurement systems (Shang and Seddon, 2002).”
IT capability and organizational performance: the roles of business process agility and environmental factors (2014, background): “%) identify agility as the key to global success.”
Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008, methodology): “Ideally, these key user groups would include representative response 15 We also considered the MIT 90s IT impacts framework (Allen and Scott Morton, 1994, Scott Morton 1991), the Balanced Scorecard (Kaplan and Norton, 1992), and the ERP benefits framework (Shang and Seddon, 2002).”
An integrated big data analytics-enabled transformation model: Application to health care (2018, methodology): “Justi ﬁ cation of applying Shang and Seddon ’ s bene ﬁ t dimensions as the outcome of our model is threefold.”
Big data analytics: Understanding its capabilities and potential benefits for healthcare organizations (2018, methodology): “To capture the potential benefits from big data analytics, a multidimensional benefit framework (see Table 2), including IT infrastructure benefits, operational benefits, organizational benefits, managerial benefits, and strategic benefits (Shang and Seddon, 2002) was used to classify the statements”
Predicting SMEs' adoption of enterprise systems (2009, background): “In our definition, ES include enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and e-procurement systems (Shang and Seddon, 2002).”
The Updated DeLone and McLean Model of Information Systems Success (2012, background): “1989), IS benefit frameworks (e.g. Kohli and Grover 2008; Müller et al. 2010; Peppard et al. 2007; Shang and Seddon 2002), and the business value of IT (e.”