Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager

By Raj Agnihotri, Michael T. Krush. 2015

95 citations recorded by the source corpus.

Subfields: Cognitive Neuroscience, Information Systems and Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/77daf34cf5130dd29fcf6d2476a4fe64b298eed3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

In Social Psychology

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

Citations in the corpus

• Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018, background): “A pleasurable service experience creates commitment due to the individualized treatment and empathic behavior of service employees that eventually creates satisfaction with the service brand (Agnihotri & Krush, 2015; Wieseke et al., 2012).”