Evaluating the use of the Web for tourism marketing: a case study from New Zealand

By B. Doolin, Lois Burgess, J. Cooper. 2002

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The effect of website features in online relationship marketing: A case of online hotel booking (2015, background): “Over the last decade, the Internet has developed into being one of the most significant channels for hotel room distribution (Doolin et al. 2002, Thakran and Verma 2013).”
Tourism Competitiveness and Corruption: A Cross-Country Analysis (2010, background): “First, in regard to country image, Buhalis (1998) and Doolin et al (2002) note that tourism services, unlike other tangible products, cannot be inspected, displayed or sampled at the time of purchase, which makes the information provided about the destination and the resulting perception or image…”
Using Local Cuisines when Promoting Small Caribbean Island Destinations (2013, background): “Technological advances, especially websites, offer unique advantages in promoting destinations since they not only attract potential visitors interested in a specific destination, but they also help them find detailed information about different attractions and activities offered in a destination (D”