Relationships among Internal Marketing, Employee Job Satisfaction and International Hotel Performance: An Empirical Study

By Ing-San Hwang, Der-Jang Chi. 2005

196 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/7620c3ed15a7b1c0c15555248448920cadb7548c

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1. Ya-Yuan Chang
2. Ming-Chun Tsai
3. Ching-Chan Cheng
4. S. Sledge
5. Samuel Coppage
6. Angela K. Miles

Citations in the corpus

• Drivers of hospitality industry employees' job satisfaction, organizational commitment and job performance (2010, background): “…stress (Jamal, 1900; Jex, 1998; Chen and Silverthorne, 2005), empowerment (Bowen and Lawler III, 1992; Fulford and Enz, 1995; Dickson and Lorenz, 2009) and internal marketing (Rafiq and Ahmed, 2000; Hwang and Chi, 2005; Gounaris, 2008) significantly affect service industry employees’ satisfaction.”
• What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil (2008, methodology): “While the Job Description Index (JDI) of Smith, Kendall and Hulin (1969) is one of the most commonly used scales, it was deemed somewhat inappropriate because we focus on the services sector and JDI is better suited to manufacturing environments (Hwang and Chi 2005).”