Internet banking adoption among mature customers: early majority or laggards?

By Minna Mattila, Heikki Karjaluoto, T. Pento. 2003

451 citations recorded by the source corpus.

Subfields: Information Systems and Management, Media Technology, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/75acd73fcd1f71c70ed0af20f243665f0a4baf05

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Tommi Laukkanen
2. C. Chow
3. C. Luk
4. Sharon S. Lassar
5. Lineu Barretto Filgueiras Neto
6. María Ángeles Ramón-Jerónimo
7. Jorge Arenas-Gaitán
8. Pablo Muñoz-Gallego

In Media Technology

1. Tommi Laukkanen
2. C. Chow
3. C. Luk
4. W. Wan
5. C. Manolis

In Strategy and Management

1. Tommi Laukkanen
2. C. Chow
3. C. Luk
4. Pablo Muñoz-Gallego
5. Heikki Karjaluoto
6. Seppo Pahnila
7. W. Wan

Citations in the corpus

• Customers' adoption of banking channels in Hong Kong (2005, background): “branch banking, ATM) (e.g. Akinci et al., 2004; Al-Ashban and Burney, 2001; Karjaluoto et al., 2002; Mattila et al., 2003; Sathye, 1999).”
• A systematic review of Internet banking adoption (2014, unknown): “…(Gerrard and Cunningham, 2003) Gerrard and Cunningham 2003 Singapore R IDT 18 (Gopalakrishnan et al., 2003) Gopalakrishnan et al. 2003 USA D A – 19 (Mattila et al., 2003) Mattila et al. 2003 Finland D A – 20 (Mukherjee and Nath, 2003) Mukherjee and Nath 2003 India R CTT 21 (Ramayah et al.,…”
• Elderly and Internet Banking: An Application of UTAUT2 (2015, background): “Different research works (Ding et al. 2007; Howcroft et al. 2002; Karjaluoto et al. 2002; Mattila et al. 2003) find that there is a significant effect of multiple sociodemographic variables on the use of IB.”
• The role of information in mobile banking resistance (2010, background): “, 2007) and training (Kuisma et al., 2007; Mattila et al., 2003) concerning the innovation.”
• Consumer acceptance of online banking: an extension of the technology acceptance model (2004, background): “Second, nonusers often complain that online banking has no social dimension, i.e. you are not served in the way you are in a face-to-face situation at branch (Mattila et al., 2003).”
• The relationship between consumer innovativeness, personal characteristics, and online banking adoption (2005, background): “Of particular interest to the current study is Midgley and Dowling (1978) marketing-based conceptualization of innovativeness.”
• Mapping the reasons for resistance to Internet banking: A means-end approach (2007, background): “Mattila, Karjaluoto, and Pento (2003) argue that some customers perceive the lack of training for Internet banking usage and, thus, are uncertain with it.”
• Mobile banking rollout in emerging markets: evidence from Brazil (2010, background): “Some research refers to this dimension as “perceived difficulty” ( Mattila et al. , 2003”