Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system

By Paul Resnick, Richard J. Zeckhauser. The Economics of the Internet and E-commerce, 2002

2,117 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Management Science and Operations Research

View Paper: https://www.semanticscholar.org/paper/71cf52b2c0e3cc27129a0c85494f2427af7c286f

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Citations in the corpus

Reputational Incentives for Restaurant Hygiene (2009, background): “Resnick and Zeckhauser (2002) and Bajari and Hortacsu (2003) provide detailed summaries of this literature. An exception is the study by Cabral and Hortacsu (2004), which analyzes the effect of eBay reputation on seller behavior.”
The role of electronic word of mouth in reducing information asymmetry: an empirical investigation of online hotel booking. (2018, background): “…which assures reviewers' full anonymity and thereby enhances the perceived reliability of the reviews, eBay's feedback tends to be overwhelmingly positive, probably owing to the fact that buyers are reluctant to give sellers a negative rating for fear of retaliation (Resnick & Zeckhauser, 2002).”
Information theoretic framework of trust modeling and evaluation for ad hoc networks (2006, methodology): “This method is used in eBay’s reputation forum [17].”
Beyond Altruism: Sociological Foundations of Cooperation and Prosocial Behavior (2015, neutral): “Beyond these altruistic motives, contributions to reputation systems can also be guided by enlightened self-interest, as leaving a positive review of one person can lead to reciprocation by the subject of the review (Resnick & Zeckhauser 2002).”
The Effect of Rumor Spreading in Reputation Systems for Mobile Ad-hoc Networks (2003, background): “for exchange of gaming items or auctioning [15].”
"Highly Recommended!" The Content Characteristics and Perceived Usefulness of Online Consumer Reviews (2011, result): “It was observed in this study, as well as in others (Mulpuru, 2007; Resnick & Zeckhauser, 2002), that the vast majority of reviews tend to receive positive recommendation scores.”
Sharing and Shaping: A Cross-Country Comparison of How Sharing Economy Firms Shape Their Institutional Environment to Gain Legitimacy (2018, background): “Given the current image of safety in Egypt and traveling recommendations by foreign governments, staying in a private home in Egypt is seen as very risky (Ert, Fleischer, Magen, 2016; Resnick & Zeckhauser, 2002).”
A survey of trust and reputation systems for online service provision (2007, methodology): “This is the princip le used in eBay’s reputation forum which is described in detail in [55].”
Recommender Systems (2012, background): “Asnotedin[252],evenanimperfect reputation system may be beneficial as (i) it provides an incentive for good behaviors, (ii) imposes costs on participants to get established, and (iii) swiftly reacts to bad behavior.”
Information, Search, and Price Dispersion (2006, background): “Smith, Bailey and Brynjolfsson (1999); Clay, Krishnan and Wol¤ (2001); Smith and Brynjolfsson (2001); Chen and Hitt (2002); Resnick and Zeckhauser (2002); and Brynjolfsson, Dick and Smith (2004)). In all cases, however, even after controlling for various heterogeneities, economically signicant leve”
The Effects of Consumer Knowledge on Message Processing of Electronic Word of Mouth via Online Consumer Reviews (2008, neutral): “Resnick and Zeckhauser [38] reported that 99.1% of customer feedback on eBay in the late 1990s was positive, followed by negative (0.6”
Secure routing for mobile ad hoc networks (2005, background): “This is especially true in the case of IPsec as a retrofitted security solution, whose high level of complexity and lack of documentation hinders attempts at in-depth analysis [44].”