Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research

By M. Sigala. Journal of business research, 2020

1,754 citations recorded by the source corpus.

The paper aims to critically review past and emerging literature to help professionals and researchers alike to better understand, manage and valorize both the tourism impacts and transformational affordance of COVID-19. To achieve this, first, the paper discusses why and how the COVID-19 can be a transformational opportunity by discussing the circumstances and the questions raised by the pandemic. By doing this, the paper identifies the fundamental values, institutions and pre-assumptions that the tourism industry and academia should challenge and break through to advance and reset the research and practice frontiers. The paper continues by discussing the major impacts, behaviours and experiences that three major tourism stakeholders (namely tourism demand, supply and destination management organisations and policy makers) are experiencing during three COVID-19 stages (response, recovery and reset). This provides an overview of the type and scale of the COVID-19 tourism impacts and implications for tourism research.

Subfields: Demography, Economics and Econometrics, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/71af8e3b6ba0851a9999d752d869602707c9e522

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Citations in the corpus

Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation (2023, background): “38 For example, virtual tourism and physical tourism experiences have been popular during lockdowns allowing people to travel, e-meet, socialize and participate in tourist events from the convenience of their homes and with fewer (health) risks.”
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective (2021, background): “…situations may turn to online service providers to receive social support (Fletcher‐Brown et al., 2020); researchers have stressed the need for providers to adapt their operating standards and place individuals' well‐being at the center of their values (Donthu & Gustafsson, 2020; Sigala, 2020).”
The COVID-19 pandemic and organisational commitment of senior hotel managers (2020, positive): “…any other past disaster or crisis, thus offering limited room for hotel managers to predict its impacts and design effective defensive frameworks (Sigala, 2020), it is argued that past disasters should have at least taught hotel businesses about the need to stay alert and allocate resources for…”
Students’ Psychological Perceptions Toward Online Learning Engagement and Outcomes during the COVID-19 Pandemic: A Comparative Analysis of Students in Three Different Countries (2021, background): “…global pandemic, COVID-19, has completely swirled our fundamental daily activities, eliminating or minimizing direct human contacts but creating the new normal (e.g., social distancing, self/mandatory quarantine, virtual and contactless services, virtual hospitality activities) (Sigala, 2020).”
Does the size of the tourism sector influence the economic policy response to the COVID-19 pandemic? (2021, background): “Additionally, recent research has highlighted the uniqueness of the current crisis in terms of the size and impact of government interventions in the tourism sector (Hall et al., 2020; Sigala, 2020).”
Should I Stay or Should I Go? Tourists’ COVID-19 Risk Perception and Vacation Behavior Shift (2021, background): “, changes in service offerings) measures [18].”
COVID-19 event strength, psychological safety, and avoidance coping behaviors for employees in the tourism industry (2021, background): “Sigala (2020) stated that COVID-19 tourism research should provide a deeper examination and understanding of the tourism stakeholders’ behavioral, cognitive, emotional, and ideological actions and reactions under the serious impact of COVID-19.”
Exploring the impact of COVID-19 on tourism: transformational potential and implications for a sustainable recovery of the travel and leisure industry (2021, background): “Quite the reerse, the global economy will suffer, and the travel industry can show osses ( Sigala, 2020 ).”
The potential of virtual tourism in the recovery of tourism industry during the COVID-19 pandemic (2021, background): “However, implementing those NPIs require residents to stay at home and reduce unnecessary trips, which immediately affected the tourism industry and the national economy as well as its employment (Gössling et al., 2021; Sigala, 2020).”
Effects of COVID-19 on preferences for private dining facilities in restaurants (2020, background): “Therefore, a strategic move to maintain consumer demand in the crisis (Pizam & Mansfeld, 1996) is critically important (Sigala, 2020).”
Residents’ perceived risk, emotional solidarity, and support for tourism amidst the COVID-19 pandemic (2021, positive): “Also, sharing positive tourist stories and reviews via online means would be an effective way to promote emotional solidarity in this time of ‘un-tact’ (Sigala, 2020).”
Impact of the perceived threat of COVID-19 on variety-seeking (2020, neutral): “Finally, researchers have shown that ariety-seeking is higher under simultaneous-choice (vs. separatehoice) conditions ( Read and Loewenstein, 1995 ; Simonson, 1990 ; imonson and Winer, 1992 ).”
Tourism and Hospitality industry resilience during the Covid-19 pandemic: Evidence from England (2021, background): “Similarly, this hiatus could lead to a pause in the global tourism system that enables a rethink of how it operates (Sigala, 2020), and an agenda for a more sustainable and resilient future that is more democratized (Carr, 2020), inclusive, and offering more opportunities for social justice with…”
Visit intention and destination image in post-Covid-19 crisis recovery (2020, background): “Based on the theory of planned behaviour (Ajzen, 1991), travellers’ expectations depend on internal or external variables that impact their movement inspiration when visiting (Garg, 2018; Lopes, 2011; Lu et al., 2018; Sigala, 2020; Wong & Li, 2015).”
Perceived social impacts of tourism and quality-of-life: a new conceptual model (2020, background): “Tourism policy makers, practitioners and scholars around the world are engaged in discussing reinforcing actions to save the highly vulnerable industry (Hall et al., 2020; Gallego & Font, 2020; Higgins-Desbiolles, 2020; Sigala, 2020; Romagosa, 2020).”
Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19 (2021, background): “Consequently, there is a need to examine the pandemic’s effect on the travel/tourism sector, and to devise ways to convert this disruption into transformative opportunities (Sigala, 2020).”
Tourism in a Post-COVID-19 Era: Sustainable Strategies for Industry’s Recovery (2021, background): “Sigala (2020) examined the influence of the COVID-19 outbreak on tourist consumption during three stages (response, recovery, and reset) from the perspective of both the demand and supply side and offered recommendations for the tourism business as well as for policymakers [19].”