Progress on information and communication technologies in hospitality and tourism

By R. Law, Dimitrios Buhalis, Cihan Cobanoglu. 2014

623 citations recorded by the source corpus.

Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

Subfields: Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6e55b120a45983b35469ed0caa5c80e6f21399cf

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Citations in the corpus

Real-time co-creation and nowness service: lessons from tourism and hospitality (2019, background): “…media also facilitate the direct interaction between consumers and brands in a more personal way (Buhalis & Law, 2008; Gretzel & Fesenmaier, 2009; Law, Buhalis, & Cobanoglu, 2014; Sigala et al., 2012) and to co-create customised experiences (Neuhofer, Buhalis, & Ladkin, 2015, 2013; Rihova,…”
Online impulse buying of tourism products: The role of web site personality, utilitarian and hedonic web browsing (2016, neutral): “Previous studies (Law et al., 2014; Berezina et al., 2012; Powley et al., 2004; Cobanoglu et al., 2011; Moreo et al., 2007; Cobanoglu et al., 2013) indicate that information technology advancement has substitutional impact on tourism and hospitality industry sector and subsequently boosts online…”
Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure (2015, background): “…virtual objects can have beneficial effects from a structural point of view, besides the other considerations on the favorable effects digital technologies have on the functioning and the competitiveness of a tourism destination (Law, Buhalis & Cobanoglu, 2014; Standing, Tang-Taye, & Boyer, 2014).”
Compliance with eWOM: the influence of hotel reviews on booking intention from the perspective of consumer conformity. (2015, background): “Such differences also explain that more collectivistic cultures (such as Taiwan), entities, or virtual community members have greater influence over than the attitude and behaviors of an individual than that found in more individualistic countries (Lee and Green, 1991; Triandis et al., 1990).”
Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, methodology): “From the perspective of cost-effectiveness, the use of social media tools is one of the best means of enhancing service quality and facility improvement since it avoids the additional marketing costs of traditional methods used to obtain and understand customer assessment (Law et al., 2014).”
Attracting tourists to travel companies’ websites: the structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention (2018, background): “…context of travel and tourism, internet enables consumers to look for destination, search for information and finalize their transactions online (Batjargal & Liu, 2004; Chen & Yuan, 2014; Inversini & Masiero, 2014; Law et al., 2014; Leung et al., 2015; Morosan, 2014; Tsaur, Huang, & Luoh, 2014).”
The digital revolution in the travel and tourism industry (2019, background): “In general, digital travelers primarily go online to search for information because most of them believe that it is where they will find the best prices (Law et al. 2014).”
Generating brand awareness in Online Social Networks (2015, background): “The function of OSNs has evolved in the past few years, presenting a new prospect for marketers to generate awareness of their brands (Inversini & Masiero, 2014; Law, Buhalis, & Cobanoglu, 2014; Mason & Nassivera, 2012; Morosan, Bowen, & Atwood, 2014; Phelan, Chen, & Haney, 2013).”