Seamful and Seamless Design in Ubiquitous Computing

By Matthew Chalmers, Ian MacColl. 2003

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Citations in the corpus

Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, background): “This area of research has seen important for several decades, but some references that appear most relevant to XAI are: Belotti and Edwards (2001); Chalmers and MacColl (2003); Lim and Dey (2009, 2010); and Lim, Dey, and Avrahami (2009).”
First I "like" it, then I hide it: Folk Theories of Social Feeds (2016, background): “Such design emphasizes experience and reflection, inviting the user to explore and discover connections in the system through manipulation, comparison, and feedback [1, 6].”
HCI as heterodoxy: Technologies of identity and the queering of interaction with computers (2011, background): “It is seamful, rather than ambient design (Chalmers and MacColl, 2003).”
Algorithms at Work: The New Contested Terrain of Control (2020, background): “Third, algorithms can promote interactivity, especially when used in conjunction with algorithmically mediated platforms that provide data from multiple parties (Amershi, Cakmak, Knox, & Kulesza, 2014; Cambo & Gergle, 2018; Chalmers & MacColl, 2003).”
Towards improving trust in context-aware systems by displaying system confidence (2005, background): “Chalmers [4] even argues for “seamful rather than seamless design” to reveal the physical nature of the Ubicomp systems in, for example, the uncertainty in sensing and ambiguity in representations.”
Fairness and Accountability Design Needs for Algorithmic Support in High-Stakes Public Sector Decision-Making (2018, background): “Bias or opacity are far from newly observed characteristics of computer systems generally [26, 11, 24], but these issues have been exacerbated by the rapidly expanding numbers of data-driven information systems entering decision-making processes.”
Communicating Algorithmic Process in Online Behavioral Advertising (2018, methodology): “While this opacity partly stems from the desire to protect intellectual property, it is also a strategy to provide users with a seamless and effortless interaction [5, 13].”