User-Generated Content and Travel: A Case Study on Tripadvisor.Com

By Peter O'Connor. Information and Communication Technologies in Tourism, 2008

379 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6a820b6a5f5fe002801daa5299eae20787875b7c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Influence of personality on travel-related consumer-generated media creation (2011, background): “Introduction by travel-related CGM (Arsal, Backman, & Baldwin, 2008; Gretzel, The emergence of Web 2.0 has fundamentally changed how travelers use, exchange and also create travel information (O’Connor, 2008).”
Toward The Perspective Of Cognitive Destination Image And Destination Personality: The Case Of Beijing (2013, background): “In particular, research shows that tourists are increasingly using the Internet to learn about destinations (e.g., O’Connor, 2008; Ricci & Wietsma, 2006).”
Reconfiguring relations of accountability: Materialization of social media in the travel sector (2011, background): “For example, in 2007 it was named one of the “Top 25 Travel Milestones” by USA Today, and was cited for being instrumental in changing the way in which consumers research travel (O’Connor 2008).”
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2017, background): “For a more comprehensive description of TripAdvisor, see O’Connor (2008).”
The effect of social media on firm performance (2017, background): “As small hotels have budget limitation on spending for marketing campaigns or print advertisement, social media use will be very beneficial for their growth (Litvin et al., 2008; O’Connor, 2008).”
Internet use and well-being: A survey and a theoretical framework (2018, background): “17 more likely for service providers to value the consumers’ well-being highly (O’Connor, 2008).”
Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, background): “We retrieved customers’ comments listed on the hotel review website Trip Advisor, one of the most widely used online review websites by global travelers and the most prominent usergenerated content review sites (O’Connor, 2008; Verma et al., 2012).”
Avoiding the dark side of positive online consumer reviews: Enhancing reviews' usefulness for high risk-averse travelers (2015, methodology): “To increase the experiment’s external validity, online reviews were developed using examples posted on TripAdvisor.com which is the largest online travel network in Europe (O’Connor, 2008).”
Ecotourism experiences reported online: Classification of satisfaction attributes (2012, background): “This has remained a concern when evaluating UGC websites (O’Connor, 2008; Puri, 2007).”
Helpful Reviewers in TripAdvisor, an Online Travel Community (2011, background): “online travel communities, which are computermediated communication (O’Connor, 2008).”