Ecotourism experiences reported online: Classification of satisfaction attributes

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Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2017, background): “Lu and Stepchenkova (2012) analyzed 373 reviews extracted from TripAdvisor based on content analysis to identity satisfaction attributes.”
Relationships Among Perceived Value, Satisfaction, and Loyalty: Community-Based Ecotourism in Korea (2017, background): “Ecotourism is one of the fastest growing areas in the tourism industry worldwide (Jaafar & Maideen, 2012; Lu & Stepchenkova, 2012; Mehmetoglu, 2007; Scheyvens, 1999; Tangeland & Aas, 2011; The International Ecotourism Society [TIES], 2007).”
The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning (2016, background): “…et al., 2013; Chen & Tsai, 2007; Petrick et al., 2001; Randriamboarison et al., (Alegre & Cladera, 2006; Alegre & Garau, 2010; Chen & Tsai, 2007; Lu & Stepchenkova, 2012; Ziegler Probability that a tourist will return Tourist’s overall trip satisfaction Overall satisfaction with life 2013;…”
Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior (2013, background): “Moreover, trust in online reviews and other social media information is an important influence on consumer beliefs, attitudes, and behavioral intentions in a cyber environment (Bart, Shanker, Sultan & Urban, 2005; Lu & Stepchenkova, 2012).”