Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry

By Gareth Shaw, A. Bailey, Allan L. Williams. 2011

466 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6623a90af37d9aca95cb6ec12b4e5ba5642d5f06

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Dimitrios Buhalis
2. Patrícia Oom do Valle
3. J. Busser
4. L. Shulga
5. Júlio da Costa Mendes
6. Amrul Asraf Mohd‐Any
7. Heidi Winklhofer
8. Barbara Neuhofer

In Organizational Behavior and Human Resource Management

1. Patrícia Oom do Valle
2. J. Busser
3. L. Shulga
4. Júlio da Costa Mendes
5. Amrul Asraf Mohd‐Any
6. Dimitrios Buhalis
7. C. Hall
8. Heidi Winklhofer

In Sociology and Political Science

1. Dimitrios Buhalis
2. Patrícia Oom do Valle
3. J. Busser
4. L. Shulga
5. Júlio da Costa Mendes
6. Amrul Asraf Mohd‐Any
7. I. Rodríguez
8. C. Hall

Citations in the corpus

• Smart technologies for personalized experiences: a case study in the hospitality domain (2015, background): “ICTs have played a key role in advancing the relationship between producers and consumers (Shaw et al. 2011) and empowering consumers in the conjoint creation of their experiences (Ramaswamy and Gouillart 2008; Buhalis and Law 2008).”
• Co-creation of tourist experiences: a literature review (2018, background): “…& Carrubbo, 2011; Eraqi, 2011; Hsieh & Yuan, 2011; Jager, 2009; Li & Petrick, 2008; Lichrou et al., 2008; Lugosi, 2009, 2014; Mossberg, 2007; Neuhofer et al., 2012; Samuelsen, 2010; Santos-vijande et al., 2012; Sfandla & Björk, 2012; Shaw et al., 2011; Thompson, 2008; Zouni & Kouremenos, 2008).”
• Measuring Users’ Value Experience on a Travel Website (e-Value) (2015, background): “2008) or a customer’s involvement in the organisation’s NPD process (Fang 2008; Shaw et al. 2011).”
• Co-created value: Multidimensional scale and nomological network (2018, background): “However, researchers note the lack of research on value co-creation specifically focused on tourism and hospitality (e.g., Grissemann & Stokburger-Sauer, 2012; Shaw et al., 2011; Prebensen & Xie, 2017).”
• Tourism innovation policy: Implementation and outcomes (2014, background): “However, several questions remain unanswered such as whether customer needs are understood (Shaw, Bailey, & Williams, 2011), and whether customers are eager to use such products and/or pay more for newness.”