Building a model of commitment for Generation Y: An empirical study on e-travel retailers

By Khaldoon Nusair, H. Parsa, Cihan Cobanoglu. 2011

178 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/64d26446a7c778480cee00e4f627aaf4388610a8

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Citations in the corpus

Smart destinations and tech-savvy millennial tourists: hype versus reality (2019, background): “Yes, millennials use smartphones for manifold purposes and through different stages of the trip, which is in line with previous research (Hahm et al., 2008; Kim et al., 2015; Nusair et al., 2011; Pendergast, 2010; Xiang, Magnini, et al., 2015), but in the case of this sample, they don’t wish to use ”
The impact of positive emotional experiences on eWOM generation and loyalty (2018, background): “In relation to review-generating factors, most of the analyzed studies highlight aspects such as “service quality and satisfaction,” “failure and recovery,” “customer dissatisfaction” and “sense of community belonging” as consumers’ main motivations for writing reviews (Kim et al., 2009; Nusair et a”
How Procedural, Financial and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis (2015, background): “…115 1,463 90 Methlie and Nysveen (1999) x x Journal of Information Technology 116 569 91 Morgan and Rego (2006) x Marketing Science 117 234 92 Nusair, Parsa, and Cobanoglu (2011) x x Tourism Management 118 154 93 Nyer (1998) x Journal of Consumer Satisfaction, Dissatisfaction, and…”
Effects of the Booking.com rating system: Bringing hotel class into the picture (2018, unknown): “Building on the approach introduced in the systematic literature review carried out by Cantallops and Salvi (2014), studies in hospitality have dealt with reviewgenerating factors (e.g., Kim et al., 2009; Nusair et al., 2011) and on the impacts of eWOM from a consumer perspective (e.”
The impacts of brand experiences on brand loyalty: mediators of brand love and trust (2017, background): “…and 30 are chosen because of the following reasons: (1) this group tends to emphasize diversity, lifestyle and brand values more than other groups (Nusair et al., 2011); (2) this group has long been the target of companies aiming to develop brand relationships, and is particularly favored by…”