Perceived Fairness of Demand-Based Pricing for Restaurants

By Sheryl E. Kimes, Jochen Wirtz. 2002

157 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/648ec2bcda06c474ca607cd3da8e0a839e02efd6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Cindy Yoonjoung Heo
2. Seoki Lee
3. Jochen Wirtz
4. Sheryl E. Kimes

In Marketing

1. Jochen Wirtz
2. Seoki Lee
3. Cindy Yoonjoung Heo
4. Sheryl E. Kimes
5. Anna S. Mattila
6. M. J. Bonilla-Priego
7. Eduardo Ortas
8. Jose M. Moneva

In Tourism, Leisure and Hospitality Management

1. Jochen Wirtz
2. Sheryl E. Kimes

Citations in the corpus

• Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry. (2011, background): “Kimes and Wirtz (2003a) studied the fairness perceptions of six RM practices in the golf industry and they examined perceived fairness of RM in the restaurant industry (Kimes and Wirtz, 2002, 2003b).”
• Revenue management: Resolving potential customer conflicts (2003, background): “Both perceived unfairness and the increase in perceived financial risk adversely affect the firm's objective of increasing customer satisfaction and gaining customer goodwill (Kimes and Wirtz, 2002).”
• Has Revenue Management become Acceptable? (2003, background): “…in a variety of industries (Campbell 1999a, 1999b; Kahneman, Knetch, and Thaler 1986; Kaufmann, Ortmeyer, and Smith 1991; Kimes 1994; Kimes and Wirtz 2002b; Thaler 1985; Urbany, Madden, and Dickson 1989) and has been found to be a key factor to maintaining customer satisfaction, loyalty, and…”