Knowledge management and organizational performance: a decomposed view

By Annette M. Mills, Trevor A. Smith. Journal of Knowledge Management, 2011

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Structured knowledge processes and firm performance: The role of organizational agility (2016, background): “…promoting knowledge structures and their direct link to organizational performance exists (Gold, Malhotra, & Segars, 2001; Martelo & Cegarra, 2014; Mills & Smith, 2011), few studies identify variables that mediate this relationship and, more specifically, no previous research analyzes the…”
Social capital, knowledge sharing and organizational performance: what structural relationship do they have in hotels? (2013, background): “This result implies that active KS among hotel employees is directly beneficial to firm performance (Cheng et al., 2008; Mills and Smith, 2011; Yu and Yanfei, 2009).”
Knowledge management and measurement: a critical review (2013, background): “More recently, Mills and Smith (2011) surveyed 189 managers and used the same technique to assess the links between specific KM resources and performance.”
Measuring knowledge management maturity at HEI to enhance performance-an empirical study at Al-Azhar University in Palestine (2016, background): “There is a big debate about the role of culture in educational institutions in the field of knowledge management and exchange [10, 26, 30, 41, 43, 48,].”