Cognitive, affective, conative, and action loyalty: Testing the impact of inertia

By Heesup Han, Yunhi Kim, Eui-Keun Kim. 2011

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Antecedents and Outcomes of Hospitality Loyalty (2016, background): “…incurred by switching: Procedural, lost benefit and relationship costs, monetary and non-monetary costs Baloglu, Zhong, and Tanford (2014); H. Han, Kim, and Kim (2011); H. Han and Ryu (2012) Indirect antecedents Service quality See direct antecedents Environment Atmospherics, aesthetics,…”
Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry (2014, methodology): “Three items for overall otel guest satisfaction were used that were utilized in previous tudies (Han et al., 2011; Maxham and Netemeyer, 2002) and indiated higher reliability.”
E-LOYALTY IS NOT ALL ABOUT TRUST, PRICE ALSO MATTERS: EXTENDING EXPECTATION-CONFIRMATION THEORY IN BOOKSELLING WEBSITES (2013, background): “In other words, such customers’ repeat purchase behaviors are the result of a lack of goal-directed behaviors [Zeelenberg & Pieters 2004; Han et al. 2011].”
Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty (2017, background): “Indeed, gender differences on individuals' loyalty formation have been extensively examined and identified in hospitality and tourism (Han et al., 2009, 2011).”