Lateral Exchange Markets: How Social Platforms Operate in a Networked Economy

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Marketing in the Sharing Economy (2019, background): “…that when evaluating their customer experience, consumers are more likely to reflect on experiences from repeated transactions across multiple platform providers, combined with reputation-market information, to form a generalized evaluation of a platform as a whole (Perren and Kozinets 2018).”
Understanding the intention to buy secondhand clothing on sharing economy platforms: The influence of sustainability, distance from the consumption system, and economic motivations (2020, neutral): “…at the antecedents of online collaborative consumption from a consumer perspective (Benoit et al., 2017; Hamari, 2013; Hamari et al., 2016; Hofmann, Hartl, & Penz, 2017; Lang & Joyner Armstrong, 2018; Lee et al., 2018; Möhlmann, 2015; Perren & Kozinets, 2018; Piscicelli, Cooper, & Fisher, 2015).”
Platforms in the peer-to-peer sharing economy (2019, background): “Potential responses are tools to build loyalty include evangelizing, milestoning, badging and documenting (Perren and Kozinets, 2018), and incentive systems for service providers to increase their activity on the platform (Chen et al., 2018).”
Access-Based Services as Substitutes for Material Possessions: The Role of Psychological Ownership (2020, background): “Because ABS tend to be anonymous, customers often do not directly interact (Perren and Kozinets 2018).”