The impact of confidence in expectations on consumer satisfaction

By Richard A. Spreng, Thomas J. Page. 2001

114 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/59dec10bddc293a7969ab42e99d98ea9c65936b0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Svein Ottar Olsen
2. Chia-Ying Li

In Organizational Behavior and Human Resource Management

1. Pham Thi Thuy Linh
2. Svein Ottar Olsen
3. Ho Huy Tuu
4. Chia-Ying Li

In Social Psychology

1. Svein Ottar Olsen
2. Chia-Ying Li

Citations in the corpus

• The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction–loyalty relationship (2011, background): “…so that each evaluation on each item of the satisfaction scale in the left column corresponds to one item in the right column in the form: “How confident do you feel with your evaluation of these items: (1) Totally not confident/ (7) Totally confident” (Spreng and Page, 2001; Yi and La, 2003).”
• Persuasive messages on information system acceptance: A theoretical extension of elaboration likelihood model and social influence theory (2013, background): “Spreng and Page (2001) suggested that if an individual acquires more information, he/she possesses greater confidence to guide later behavior or attitude formation.”