National customer satisfaction indices: an implementation in the Turkish mobile telephone market

By Serkan Aydın, G. Özer. 2005

147 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/576f8b3c72e6131e0b8ff1bbfa60672ed8d2041d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Abdolreza Eshghi
2. Sanjit Kumar Roy
3. Shirshendu Ganguli

In Organizational Behavior and Human Resource Management

1. Abdolreza Eshghi
2. Sanjit Kumar Roy
3. Shirshendu Ganguli

Citations in the corpus

• Service Quality and Customer Satisfaction: An Empirical Investigation in Indian Mobile Telecommunications Services (2008, methodology): “Aydin and Ozer (2005) used the SEM technique to study the impact of service quality, perceived value, customer expectations and complaint handling on customer satisfaction in the Turkish mobile telephone market.”
• Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty (2011, background): “Besides that customer satisfaction also affects customer loyalty ( Aydin and Ozer, 2005”