Comparative assessment of tourist satisfaction with destinations across two nationalities

By Metin Kozak. 2001

397 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/52cb78eb4092fb87ee5d7c7e330bc9fdc9231c11

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2007, result): “Empirical support exists for the idea that the performance-only approach had higher reliability and validity than other approaches (Crompton and Love, 1995) and this approach has already been employed by several researchers to measure tourist satisfaction (Pizam et al., 1978; Qu and Li, 1997; Qu and”
Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact (2020, background): “Accommodation and food services are, therefore, key factors in travelers’ destination selection (Mai et al., 2019) and some authors (Kozak & Kozak, 2001) rank them as the most important aspect of a tourist’s stay.”
Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination (2019, background): “Kozak and J. Ferradeira (2011). Impact of culture on tourist decisionmaking styles.”
Destination Evaluation: The Role of Previous Travel Experience and Trip Characteristics (2007, methodology): “The evaluation of tourist destinations has received considerable research attention in the past decade in particular (Kozak 2001a, 2001b; Pizam and Milman 1993; Ross 1993; Weber 1997; Yuksel 2001) because of its critical impacts on word-of-mouth communication (Beeho and Prentice 1997), repeat…”
Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index (2011, background): “Tourism researchers have been interested in measuring both overall tourist satisfaction with a particular destination (e.g., Alegre and Cladera, 2006; Kozak, 2001; Yu and Goulden, 2006) and tourist satisfaction with a specific service encounter, such as that in the accommodation sector (Hsu et al.”
Conceptualizing tourist satisfaction at the destination level (2009, background): “Researchers typically create a pool of destination attributes and ask respondents to evaluate them on a “satisfaction scale” (ranging, for example, from “delighted” to “terrible” ( Kozak, 2001”
An exploration of the effects of past experience and tourist involvement on destination loyalty formation (2013, methodology): “In line with Kozak ( 2001a , 2001b ), the questionnaire was presented only to tourists who had spent a significant amount of time at the destination (in this case, at least 2 days) with the objective of collecting reliable data on tourists' perceptions.”
Tourism supply chain management: A new research agenda (2009, background): “Tourism researchers have investigated themeasurement of overall TS with a particular destination (e.g., Alegre & Cladera, 2006; Kozak, 2001a; Yu & Goulden, 2006) and TS with specific service sectors, such as accommodation (Saleh & Ryan, 1992), restaurants (Chadee & Mattsson, 1996), attractions (Dorf”
A structural model for examining how destination image and interpretation services affect future visitation behavior: a case study of Taiwan's Taomi eco-village (2009, background): “This connection has been supported by studies in a large city in southern Spain (Castro et al., 2007), in coastal destinations at a national park (Chen & Tsai, 2007), and in the case of British tourists visiting Spain and Turkey (Kozak, 2001).”