A service quality measurement derived from the theory of needs

By Hung-Chang Chiu, Neng-Pai Lin. 2004

86 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/51abf61c4253d95889d3d397660d6fa0cd9df8c8

How researchers see this paper

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In Organizational Behavior and Human Resource Management

1. S. Sledge
2. Samuel Coppage
3. Pao-Tiao Chuang
4. Angela K. Miles

Citations in the corpus

• What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil (2008, background): “Chiu and Lin ( 2004 ) reiterate that Herzberg's ( 1966 ) two groups of attributes are still relevant in today's workplace.”
• Combining Service Blueprint and FMEA for Service Design (2007, background): “A service business must understand what customers really need and then delivered its service accordingly [Chiu and Lin, 2004: 188].”