Service Innovation and Customer Choices in the Hospitality Industry

By Liana Victorino, R. Verma, G. Plaschka, C. Dev. 2005

370 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/502cd62730c9c20402d87cec35fc5a2d817685ea

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Citations in the corpus

Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, background): “As mentioned by Victorino et al. (2005), new services have an important effect on a customer’s hotel choice.”
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior (2021, background): “With the arrival of the Internet and social media, alternative accommodation facilities were emerged (Martínez-Ros, & Orfila-Sintes, 2012; Victorino et al., 2005).”
A review of innovation research in tourism (2010, background): “Victorino et al. (2005) assess the impact of innovation in different categories of North American hotels, and their empirical evidence suggests that innovative enterprises do gain a competitive advantage and a subsequent customer preference.”
The role of service innovation and customer experience in ethnic restaurants (2011, background): “As to the hospitality industry, Victorino, Verma, Plaschka and Dev (2005) proposed that hospitality firms could benefit from the implementation of service innovations.”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, background): “Victorino, Verma, Plaschka, and Dev ( 2005 ) for example, using a dedicated survey of under 1000 business and leisure travellers in the USA, the researchers analysed service innovation in the hotel industry and concluded that service innovation (hotel type, technology and customization) do affect th”
The effect of innovation on hotel market value (2013, background): “In general terms, there is agreement on the positive relationship between innovation and performance (Orfila-Sintes and Mattsson, 2009), on account of the higher probability of survival (Hall and Williams, 2008), higher competitive edge gained (Victorino et al., 2005), the differentiation reached (W”
The moderating role of context in the effects of choice attributes on hotel choice: A discrete choice experiment (2017, background): “The second section covers the study methodology (e.g., Hoyos, 2010; Victorino et al., 2005).”