The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction

By Hyo Sun Jung, Hye Hyun Yoon. 2011

92 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4f2b7b3b3d36cabc6872588de5192f80f6e731df

Citations in the corpus

• Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons (2012, unknown): “Thus, during a service encounter, the positive emotions of a service provider can be conveyed to customers and can result in customer satisfaction as influenced by the service provider's positive emotions (Jung and Yoon, 2011; Schoenewolf, 1990).”