Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

By Juhee Kang, Sunghyup Sean Hyun. 2012

108 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/258c23f251886bab938e37f7538aaf625b4adee7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Junghoon Lee
2. Jinsoo Hwang

In Organizational Behavior and Human Resource Management

1. Jinsoo Hwang
2. Junghoon Lee

In Sociology and Political Science

1. Junghoon Lee
2. Jinsoo Hwang

Citations in the corpus

• Relationships among Senior Tourists’ Perceptions of Tour Guides’ Professional Competencies, Rapport, Satisfaction with the Guide Service, Tour Satisfaction, and Word of Mouth (2018, methodology): “Lastly, it is recommend to use personality tests (e.g., Big Five personality traits or the Myers-Briggs Type Indicator) when recruiting tour guides because attitude is highly related to inborn personality traits (Kang and Hyun 2012).”