An empirical assessment and application of SERVQUAL in a Mainland Chinese department store

By Xiande Zhao, Changhong Bai, Y. V. Hui. 2002

141 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4b934f6ca9063af815d855dff17727006e16a119

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Victor R. Prybutok
2. Hong Qin
3. Qilan Zhao

In Marketing

1. Victor R. Prybutok
2. Hong Qin
3. Qilan Zhao

In Organizational Behavior and Human Resource Management

1. Victor R. Prybutok
2. Hong Qin
3. Qilan Zhao

Citations in the corpus

• Perceived service quality in fast‐food restaurants: empirical evidence from China (2010, methodology): “Possibly the results indicate that the items measuring these two dimensions in the SERVPERF instrument require further modification when applied in different cultures because they were primarily developed based on use in a western environment ( Zhao et al. , 2002”