Perceived service quality in fast‐food restaurants: empirical evidence from China

By Hong Qin, Victor R. Prybutok, Qilan Zhao. 2010

145 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/0a4bc08058baca0bed5d8bf46c37e9dd7a5c55e2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Appalayya Meesala
2. Justin Paul

In Organizational Behavior and Human Resource Management

1. Appalayya Meesala
2. Justin Paul

Citations in the corpus

• Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2018, background): “Several scholars agree that the quality is critical to consumer's satisfaction (Omar and Schiffman, 1995; Gremler et al., 2001; and Radwin, 2000).”