Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

By M. Amin. 2016

442 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4aa0dab04feb644271a55cd5e6ab35bb9b5fce15

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. C. Mbama
2. Burhanuddin Burhanuddin
3. Bambang Budi Wiyono
4. P. Ezepue
5. A. Supriyanto

In Organizational Behavior and Human Resource Management

1. C. Mbama
2. Burhanuddin Burhanuddin
3. Bambang Budi Wiyono
4. P. Ezepue
5. A. Supriyanto

In Sociology and Political Science

1. C. Mbama
2. Burhanuddin Burhanuddin
3. Bambang Budi Wiyono
4. P. Ezepue
5. A. Supriyanto

Citations in the corpus

• Digital banking, customer experience and bank financial performance : UK customers' perceptions (2018, background): “quality and customer satisfaction (Amin, 2016; Saleem et al., 2016), but DB is not yet treated”
• Effects of service quality and customer satisfaction on loyalty of bank customers (2021, background): “Likewise, with service quality which has a direct effect on customer satisfaction, and customer satisfaction has a direct effect on customer loyalty (Amin, 2016; Hapsari et al., 2017; Kasiri et al., 2017; Kuo et al., 2011; Pakurár et al., 2019; Ribbink et al., 2004; Siddiqi, 2011).”