The emergence of service operations management as an academic discipline

By Janelle Heineke, M. M. Davis. 2007

168 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/456c80d1a9b9b6e07594613231aaf9b1cfba09c0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Mark A. Johnson
2. Morgan Swink
3. Ashutosh Tiwari
4. Essam Shehab
5. John Ahmet Erkoyuncu
6. Tim S. Baines
7. Kalyan Cheruvu
8. Rajkumar Roy

In Organizational Behavior and Human Resource Management

1. Morgan Swink
2. Ashutosh Tiwari
3. Tim S. Baines
4. Rajkumar Roy
5. Joe Peppard
6. H. Lightfoot

In Strategy and Management

1. Mark A. Johnson
2. Morgan Swink
3. Tim S. Baines
4. Joe Peppard
5. H. Lightfoot
6. Rosalind W. Picard

Citations in the corpus

• Understanding service uncertainties in industrial product–service system cost estimation (2011, background): “Furthermore, it is apparent that there is a conflict between definitions that are based on industry or service delivery processes [ 53 , 56, 94].”
• Towards an operations strategy for product-centric servitization (2009, background): “Indeed, even contemporary management text books give insufficient treatment to the detailed integration of manufacture and services at the level of the configuration of internal resources to deliver the servitized offering (Heineke and Davis, 2007).”
• Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance (2013, unknown): “Service research has been a growing area of operations management research (Chase and Apte, 2007; Heineke and Davis, 2007).”