The effects of industry knowledge on the development of trust in service relationships

By Keith S. Coulter, Robin A. Coulter. 2003

208 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/43cb39411bdc67f0525e6314031b3b3118c69b93

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. James F. Devlin
2. Harjit Sekhon
3. H. Kharouf
4. C. Ennew

In Organizational Behavior and Human Resource Management

1. James F. Devlin
2. Harjit Sekhon
3. H. Kharouf
4. C. Ennew

Citations in the corpus

• Trustworthiness and trust: influences and implications (2014, background): “However, Sirdeshmukh, Singh and Sabol (2002) conceptualised ability as operational competence, a position later echoed by Coulter and Coulter (2003) who also deal with ability under the heading of competence, whereas Johnson and Grayson (2005) deal with it in the context of expertise.”