Sharing with Friends versus Strangers: How Interpersonal Closeness Influences Word-of-Mouth Valence

By D. Dubois, Andrea Bonezzi, Matteo De Angelis. 2016

225 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/43c99cac911df955170c8ee42063558ec3f94655

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Yanfen You
2. Lili Wang
3. Xiaoyan Deng
4. Xiaojing Yang

In Organizational Behavior and Human Resource Management

1. Yanfen You
2. Lili Wang
3. Xiaoyan Deng
4. Xiaojing Yang

In Sociology and Political Science

1. Zhenping Zhang
2. J. Qi
3. Manyi Chen
4. Yanfen You
5. Lili Wang
6. Jiaqi Liu
7. Xiaoyan Deng
8. Xiaojing Yang

Citations in the corpus

• Selectively Emotional: How Smartphone Use Changes User-Generated Content (2019, unknown): “Recent findings show that whereas WOM tends to be positive for distant others, it tends to be more negative for close others (Dubois, Bonezzi, and De Angelis 2016).”
• Understanding the Impact of Opinion Leaders’ Characteristics on Online Group Knowledge-Sharing Engagement from In-Group and Out-Group Perspectives: Evidence from a Chinese Online Knowledge-Sharing Community (2019, background): “Marketers and investors are particularly interested in online group influence because of its ability to rapidly disseminate experience and professional knowledge and influence users’ choices [77,81].”
• When and Why Saying “Thank You” Is Better Than Saying “Sorry” in Redressing Service Failures: The Role of Self-Esteem (2020, background): “For example, consumers can boost selfesteem by resorting to conspicuous and status-signaling consumption (Sivanathan and Pettit 2010) or by sharing only positive information with socially distant others in WOM communications (Dubois, Bonezzi, and De Angelis 2016).”