Individual Trust in Online Firms: Scale Development and Initial Test

By Anol Bhattacherjee. Journal of Management Information Systems, 2002

1,498 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/439de07c5a265faefd216c48b817c19fc6889f80

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Citations in the corpus

The penalty for privacy violations: How privacy violations impact trust online (2018, background): “1 Arrow D, consumer trust is based on the trusting tendencies of the consumer (Bhattacherjee, 2002; Pavlou & Gefen, 2004) (McKnight et al., 2002) in addition to the ability, benevolence, and integrity of website or firm (Belanger, Hiller, & Smith, 2002).”
Literature derived reference models for the adoption of online shopping (2005, background): “Trust (beliefs) Familiarity [9] þve Sig.”
CONSUMERS’ ATTITUDES TOWARDS ONLINE AND MOBILE BANKING IN CHINA (2005, background): “Finally, a number of studies also found trust and perceived risks have a significant positive influence on commitment ( Bhattacherjee, 2002”
The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping (2020, background): “According to different views of researchers (Bhattacherjee, 2002; Cho & Lee, 2006), faith and perceived risk are mental conditions that are cognitive or affective episodes that fluctuate with situational circumstances (Limayem & Khalifa, 2000).”
Understanding dynamics between initial trust and usage intentions of mobile banking (2009, background): “With the surge of e-commerce, more studies are being conducted on the conceptual structure and formation mechanisms of trust (Ba & Pavlou, 2002; Bhattacherjee, 2002; Gefen et al., 2003; Pauleen, 2003; Piccoli & Ives, 2003; Brown et al., 2004; Paul & McDaniel, 2004; Pavlou & Gefen, 2004).”
Moderating Effects of Task Type on Wireless Technology Acceptance (2005, background): “Many studies have been undertaken to categorize antecedents or factors of consumer trust [3, 12, 30, 33, 34, 54].”
Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses (2009, background): “In e-commerce environments numerous researchers have aimed to unravel the complexities of trust (Bhattacherjee, 2002; Casalo et al., 2007; Chen and Dhillon, 2003; Gefen, 2000; Gefen et al., 2003; Koufaris, 2002).”
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective (2006, background): “plained by PU and satisfaction [11], the 31 percent explained by trust and familiarity [12], and the 20 percent explained by TAM [31].”
A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers (2004, background): “Some studies (Belanger et al., 2002; Bhattacherjee, 2002; Gefen, 2003b; Lee and Turban, 2001) considered a mix of the initial trust of potential customers and the trust of repeat customers, but did not investigate the potential difference in trust building between them.”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, background): “Trust is generally viewed a three-dimensional construct, composed of integrity, benevolence, and ability (Bhattacherjee, 2002; Pavlou & Fygenson, 2006).”
Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal-Agent Perspective (2007, neutral): “Despite several ways to categorize the dimensions of trust, the e-commerce literature mostly distinguishes between three primary dimensions of trust: competence, integrity, and benevolence (Bhattacherjee 2002; Gefen 2002).”
Consumer perception of knowledge-sharing in travel-related Online Social Networks (2016, background): “an online context, regulations of integrity refer to: (a) behavior on virtual purchasing interaction, (b) consumer service procedure following a transaction, and (c) provider's handling of private user information (Bhattacherjee, 2002).”