Expectations, Disconfirmation, and Citizen Satisfaction with the US Federal Government: Testing and Expanding the Model

By Forrest V. Morgeson. 2013

153 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Political Science and International Relations, Public Administration

View Paper: https://www.semanticscholar.org/paper/4170a87e8bd200402aee74a4f69ff8782b9a592a

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Morten Hjortskov
2. Simon Calmar Andersen
3. Stephan G. Grimmelikhuijsen
4. Gregory A. Porumbescu
5. Gregg G. Van Ryzin

In Political Science and International Relations

1. Morten Hjortskov
2. Simon Calmar Andersen
3. Stephan G. Grimmelikhuijsen
4. Gregg G. Van Ryzin
5. Gregory A. Porumbescu

In Public Administration

1. Stephan G. Grimmelikhuijsen
2. Gregory A. Porumbescu
3. Morten Hjortskov
4. Simon Calmar Andersen
5. Gregg G. Van Ryzin

Citations in the corpus

• Cognitive Biases in Performance Evaluations (2016, methodology): “…(Van Ryzin 2006; James 2009).12 Although the usual test is done with structural equation models (e.g., Van Ryzin 2004, 2006; Van Ryzin et al. 2004; Morgeson 2013), we investigate the EDM only with the expectation and experienced performance or the disconfirmation constructs in the models.”
• Reconsidering the expectancy disconfirmation model. Three experimental replications (2017, background): “So far, most empirical tests of the EDM have been based on cross-sectional research (e.g. Van Ryzin 2004, 2006; Roch and Poister 2006; Morgeson 2012).”
• An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction (2013, result): “The theory holds that citizens judge public services based on an implicit comparison of service quality with their prior expectations, and there is growing evidence in support of the theory in public management research (James, 2009; Morgeson, 2012; Roch & Poister, 2006; Van Ryzin, 2004, 2006).”