Frictionless Commerce? A Comparison of Internet and Conventional Retailers

By Michael D. Smith, Erik Brynjolfsson. 2000

2,545 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/3cc01289dea77267ba5d82c86a667dbbebef7419

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Citations in the corpus

Online buying behavior:a transaction cost economics perspective (2005, background): “Brynjolfsson and Smith[6] pointed out that branding and trust remain important sources of heterogeneity among Internet retailers.”
Clash of the Titans: Does Internet use Reduce Television Viewing? (2012, background): “…on retailing, digital distribution, supply management, and inventory enhancement have all been examined in some detail (Brown & Goolsbee, 2002; Brynjolfsson & Smith, 2000; Goolsbee, 2000; Liebowitz, 2002; Shapiro & Varian, 1999; Zentner, 2008), its impact on entertainment activities has…”
An overview of pricing models for revenue management (2003, background): “We should mention, however, that for the growing Internet-based sale systems, the costs of relabelling the prices of products and those associated with informing customers about these changes are dropping considerably (e.g. Brynjolfsson and Smith [ 18 ]).”
Evidence of the Effect of Trust Building Technology in Electronic markets: Price Premiums and Buyer Behavior (2002, background): “As in traditional exchanges, trust has been considered crucial in the online transaction process (Ba et al. 1999; Brynjolfsson and Smith 2000), perhaps more so given the impersonal nature of the online environment.”
The diagnostic role of signals in the context of perceived risks in online shopping: Do signals matter more on the Web? (2004, background): “Some researchers have examined the impact of cues like brand names and price levels in online shopping contexts (e.g., Bakos, 1997; Brynjolfsson & Smith, 2000; Lynch & Ariely, 2000).”
Extrinsic versus intrinsic motivations for consumers to shop on-line (2005, background): “However, empirical evidence has been mixed and the benefits still need to be investigated [7,31,43].”
An Empirical Analysis of Shopping Behavior Across Online and Offline Channels for Grocery Products: The Moderating Effects of Household and Product Characteristics (2010, background): “Lynch and Ariely (2000) use experiments to study how search costs affect online and offline competition and find that lower search costs for quality information reduce price sensitivity, while lower search costs for price information increase price sensitivity.”
Going digital: implications for firm value and performance (2019, positive): “For example, Brynjolfsson and Smith (2000) found that early internet retailers had to provide lower prices and spend more on advertising to convince consumers to trust internet retailing.”
Do I Follow My Friends or the Crowd? Information Cascades in Online Movie Ratings (2015, neutral): “Although each prior user’s rating is virtually observable, the vast amount of reviews available on the community has created information overload among online users (Shapiro and Varian 1999, Brynjolfsson and Smith 2000, Jones et al. 2004).”
Internet Shopping Agents: Virtual Co-Location and Competition (2001, background): “The traditional notion is that an increase 8Note that a 1 b is an increasing function of b > 1 as long as a is less than one.”
Coordination of Pricing and Inventory Decisions: A Survey and Classification (2004, background): “They note that there are several studies (Bailey [9], [10]; Clemons et al [38]; and Brynjolfsson and Smith [25]) that find substantial and persistent dispersion in prices on the Internet.”