Evaluating the Communication Satisfaction Questionnaire as a Communication Audit Tool

By K. Zwijze-Koning, Menno D. T. de Jong. 2007

89 citations recorded by the source corpus.

Subfields: Management Science and Operations Research, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3c6a56c496a46855213db438c9f9958628a08cce

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. M. Welch
2. B. Menara
3. Kevin Ruck
4. Laura L. Lemon

Citations in the corpus

• Employee voice: An antecedent to organisational engagement? (2017, background): “For example, writers (Hargie & Tourish, 2009; Zwijze-Koning & de Jong, 2007) note that existing instruments such as Downs and Hazen's (1977) Communication Satisfaction Questionnaire (CSQ) do not directly address top management communication.”