Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

By F. Pakdil, Ö. Aydin. 2007

345 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3a2b5a24bdddcdb321186edccdf67cbd3e8814c8

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In Economics and Econometrics

1. Tao Li
2. Juan de Oña
3. Mengyun Li
4. Rocio de Oña
5. Hung-Che Wu

In Marketing

1. Hung-Che Wu
2. Mengyun Li
3. Tao Li
4. Juan de Oña
5. Rocio de Oña
6. Ching-Chan Cheng
7. Chi-Han AI

In Organizational Behavior and Human Resource Management

1. Hung-Che Wu
2. Mengyun Li
3. Tao Li
4. Juan de Oña
5. Rocio de Oña
6. Ching-Chan Cheng
7. Chi-Han AI

Citations in the corpus

• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “…Nejati, Nejati, and Shafaei (2009) Airlines Teheran (Iran) 231 7-point Likert Ostrowski, O’Brien, and Gordon (1993) Airlines USA 6,000 4-point scale Pakdil and Aydin (2007) Airlines Turkey 298 5-point Likert Park, Robertson, and Wu (2004) Airlines Korea 592 7-point Likert Park, Robertson, and Wu…”
• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, background): “Numerous researchers (e.g., Buttle, 1996; Hirmukhe, 2012; Johns & Howard, 1998; Malik, 2012; Pakdil & Aydin, 2007; Parasuraman et al., 1988) have reported different dimensions for expectations, perceptions, and gap scores.”