Initial trust and the adoption of B2C e-commerce: The case of internet banking

By Kyung-Kyu Kim, Bipin Prabhakar. DATB, 2004

384 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/38ca306af8ea13b3b24eb961c2c0a0f114c1ac2d

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, background): “008 relationships of trust with the main antecedents and technology acceptance variables [34], assurance mechanism [36,75], size and reputation [44], transaction risk [4,31,73], social presence and network [33,49], crosscultural investigation [45], willingness to purchase [9,32], and Internet user's”
Trust in a specific technology: An investigation of its components and measures (2011, background): “…availability, reliability, security, survivability Trust in e-channel in.uences adoption of e-banking Initial (based on perceived competence) Kim and Prabhakar, 2004 Competence, benevolence, and integrity Trust in recommendation agent in.uences intention to adopt and PU Initial Wang…”
Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2015, background): “Thus, lack of structural assurances increases the uncertainty about the security and privacy of the online interactions and transactions with the online banking that hinders consumers’ trust in the online banking [71].”
Point of adoption and beyond. Initial trust and mobile-payment continuation intention (2020, positive): “Since initial trust represents the inclination of users to take a risk to some extent (Kim and Prabhakar, 2004), a deeper investigation should illuminate users ’ pre-adoption decision-making better.”
Determinants of behavioral intention to mobile banking (2009, background): “Attitude Behavioral intention Actual usage Kim and Prabhakar (2004) 180 Adopters, 86 nonadopters Propensity to trust Relational content Tie strength Structural assurances Trust in bank Initial trust Adoption”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, background): “Banks are offering Internet banking services since these services are expected to increase customer satisfaction, boost retention and improve profits, which makes increasing the adoption rate a central question (Kim & Prabhakar, 2004).”
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents (2020, background): “Propensity to trust is an individual trait that is constant across situations and would manifest itself in the initial trust level (Kim and Prabhakar, 2004; McKnight et al., 2002).”