Differentiation through Service: A Perspective from the Commodity Chemicals Sector

By T. Robinson, C. Clarke‐Hill, R. Clarkson. 2002

119 citations recorded by the source corpus.

Subfields: Business and International Management, Management of Technology and Innovation, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/3850e0190b1f2c945146b5eb97b2c67f1720e4fc

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Business and International Management

1. Oliver Schilke
2. Jacquelyn S. Thomas
3. M. Reimann

In Management of Technology and Innovation

1. Oliver Schilke
2. Jacquelyn S. Thomas
3. M. Reimann

In Strategy and Management

1. Oliver Schilke
2. M. Reimann
3. Jacquelyn S. Thomas
4. Ralf Wilden
5. Siegfried P. Gudergan
6. Thomas Anning-Dorson

Citations in the corpus

• Toward an Understanding of Industry Commoditization: Its Nature and Role in Evolving Marketing Competition (2010, background): “While some researchers assert that only operational excellence may count in commoditized markets (Pelham, 1997), others claim that product- and customer-centered strategies are key to performance in these environments (Robinson et al., 2002).”
• Should everybody be in services? The effect of servitization on manufacturing firm performance (2017, unknown): “Desmet and van Looy (2013) define servitization as “a trend in which manufacturing firms adopt more and more service components in their offerings”; Robinson, Clarke-Hill, and Clarkson (2002) define it as “an integrated bundle consisting of both the goods and the services.””