What's Happening to Skill?

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Mapping knowledge in work: proxies or practices? (2006, background): “HM Treasury acknowledges that it is possible to be skilled without a formal qualification and vice versa, and certainly some of the aforementioned new skills are difficult to accredit as qualifications (Grugulis et al., 2004).”
Employee experience of aesthetic labour in retail and hospitality (2007, background): “Thus while debate continues about whether or nor attitude and appearance constitute skills, and how and if they can be trained (see Grugulis et al., 2004), there can be little doubt that they are important to employers and they are being configured as the skills that matter to these employers.”
Soft skills and employability: Evidence from UK retail (2012, background): “While in the past research on the social construction of skill has tended to focus on the effect of gender (Grugulis et al., 2004), it is clear from these data that more research is required into the intersection of gender, ethnicity, age and class on the social construction of skills in retail.”