The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior

By Youjae Yi, Taeshik Gong. 2008

277 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/34ef694ee0f1fa6131c0062e4015f0f080b5243d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Taeshik Gong
2. Youjae Yi
3. Hyojin Lee
4. Ida Ercsey

In Sociology and Political Science

1. Taeshik Gong
2. Youjae Yi
3. Hyojin Lee
4. Ida Ercsey

Citations in the corpus

• The impact of other customers on customer citizenship behavior (2013, background): “Employee citizenship behavior has indirect effects on customer citizenship behavior through its influence on customer satisfaction and commitment (Yi & Gong, 2008b).”